The claimant must then provide additional means to pay the arbitrator to rule on the claim, even if the claim is unfounded. The defendant may also refuse to provide investigative information, in which case the plaintiff must give the arbitrator the means to decide the dispute. In one case for which we reproduced copies of the arbitration accounts, the complainant was unable to pay and had to drop the case. Most user issues can be solved by using our Steam support site under support.steampowered.com/. If we are unable to resolve your concerns and there is a dispute between you and Valve, this section explains how we agree to resolve them. “The costs for a claimant to initiate arbitration proceedings are almost always higher than the costs of initiating an appeal. . . .